Privacy Policy
Last updated: 6/1/2025
Mental Health America of Greater Houston, Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at mhahouston.org (the “Site”) and use it to connect to behavioral health providers. (Behavioral health encompasses both mental health and substance use care.)
By using or accessing our Site, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you are accessing the Site on behalf of another person (such as a minor), you confirm that you have the authority to accept this Privacy Policy on that person’s behalf.
- Information We Collect
While using our Site, we may collect the following types of information:
- Personal Data: Certain personal information such as your name, email address, and phone number.
- Health-Related Information: Information about behavioral health concerns and treatment preferences.
- Usage Data: Information about how you access and use the Site, including information that your browser sends whenever you visit a website, your Internet Protocol address, browser type, browser language, pages visited, time spent on pages, and other diagnostic data.
- Cookies & Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and to customize your browsing experience. You can manage, clear, reject or disable cookies through your browser or mobile device setting.
We only collect information that is relevant and necessary for accessing and using our Site and for supporting your behavioral health care journey.
- How We Use Your Information
We use your information for the following purposes:
- To facilitate secure and confidential electronic communications between you and any behavioral health professionals who have profiles on our Site.
- To operate, maintain, and improve our Site.
- To communicate with you.
- To comply with legal and regulatory obligations.
- To analyze user interactions and behavior to enhance our Site using anonymized or de-identified data to create aggregated reports for analysis, research, and to improve the Site.
- How We Share Your Information
We may disclose your information under the following circumstances:
- With behavioral health professionals with whom you choose to communicate.
- With third-party service providers who perform services on our behalf (e.g., cloud hosting, analytics), each of which signs a binding confidentiality agreement that protects your information.
- As required by law, such as to comply with a subpoena, legal process, or regulatory obligation.
- To prevent harm, in cases of potential threats to safety or as required under mandatory reporting laws.
We will never sell or rent your information to a third party.
- Data Security
We take appropriate security measures to protect your personal information from unauthorized access, use, alteration, disclosure, loss, or destruction, but no internet or electronic system is completely secure. The security measures we use include internal review of our data collection, storage, and processing practices, and physical security measures which guard against unauthorized access to systems where we store personal information. By using our Site, you acknowledge that any information you share with us is shared at your own risk.
- Data Retention
We retain your information only for as long as necessary to operate and maintain our Site and to comply with any legal obligations. When your information is no longer required, we will securely delete or de-identify it.
- Links to Other Websites
Our Site may contain links to other websites for your convenience or reference. Please note that we do not own or control these external websites and are not responsible for their content, availability, privacy practices, or accuracy. The inclusion of any link does not imply our endorsement of the website or any association with its operators. We make no warranties or representations regarding the completeness, accuracy, or reliability of any information found on third-party websites.
Additionally, no link on our Site is a referral or endorsement of either the linked-to entity or any product or service the entity provides.
By accessing links to other websites, you acknowledge and agree that we are not liable for any loss or damage that may arise from your use of such websites. We recommend reviewing the privacy policies and terms of use of any third-party sites you visit.
- Children Under 18
Access to and use of our Site is not intended for children under 18. If you are under 18, please do not use our Site or share any personal information with us. By using our Site, you confirm that you are over 18. If we learn that we have received personal information from someone under 18 without verified parental consent, we will use that information only to notify them (or their parent or guardian) that they are not allowed to use the Site, and we will delete the information.
If you are a parent or guardian using the Site on behalf of your child, any information you provide will be treated as personal information covered under this Privacy Policy. If you are using the Site on behalf of or for someone else, regardless of age, you agree that we may contact you with service-related or legally required notices, and that you will pass those communications on to the person for whom or on whose behalf you’re using the Site.
- Sending Secure Emails to Behavioral Health Providers
When you want to contact a behavioral health provider you have identified through our Site, you may send an email directly to them. Our Site will send your email to the intended behavioral health provider or their representative, giving you a private and secure way to communicate with the behavioral health provider you select. We will neither access nor maintain a copy of the content of your email message.
While our Site protects messages within our system, email—especially in transit—can still be vulnerable. Please avoid including sensitive information like specific medical or insurance details.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to conform to new laws and regulations or changes in business standards. Continued use of the Site after changes means you accept the updated Policy.
- Contact Us
If you have any questions about this Privacy Policy, please contact us:
2211 Norfolk St., Suite 810, Houston, TX 77098
2211 Norfolk St., Suite 810, Houston, TX 77098
info@mhahouston.org
713-523-8963
